Buyer’s Guide

Shipping
Orders will be shipped from Toronto, Canada within 5-7 business days via Canada Post express services. A tracking number will be provided when your order has shipped. For shipping within Canada please allow 10 business days from the order date for delivery. For shipping to the continental United States please allow 12 business days from the order date for delivery. For International orders (excluding the continental United States) a delivery date estimate will be provided 1-2 business days after the order is placed.

Return policy
If you are not satisfied with your purchase please return the artwork in its original condition and packaging within 30 days of the date the purchase was received. The buyer must assume the cost of the return postage.
Please contact us before returning any items.
Make sure to include contact information with the return and provide us with a tracking number. Refunds will be processed after receiving and checking the condition of the returned good.
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. We are NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the buyer.

Packaging
Fine Art Prints will be rolled in tissue and packaged in cardboard mailing tubes. Upon arrival we recommend you remove your print from the tube and lay it flat to allow the curvature of the paper to settle.

Import Duties / Local Taxes
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Colors
Please keep in mind that the colors within the artworks might differ from those onscreen. Though we aim to capture the colors accurately, monitor and screen calibration varies across devices. Fine Art Prints are color matched with their original painting, this likeness is guaranteed.

Transport Damage
If the product is lost or damaged during transport, please notify us immediately. All shipments are insured.

Copyright
When you purchase an artwork, you become the owner of the physical piece. The copyright remains with Vanessa McKernan.

Contact Us
If you have further questions, please don't hesitate to contact us at info@vmckernan.com